MyEva takes the privacy of your data seriously. MyEva is committed to safeguarding your privacy while providing a personalised and valuable service. This Privacy Notice explains the data processing practices for MyEva.
We ask that you read this privacy notice carefully as it contains important information about MyEva; how and why we collect, store, use and share personal data, your rights in relation to your personal data and on how to contact us and the supervisory authority in the event you have a problem or complaint.
Italicised words in this privacy notice have their meaning set out in the Glossary of Terms at the end of this document.
MyEva collects, uses and is responsible for certain personal data about you. MyEva is required to comply with data protection regulation, and we are responsible as a data controller of that personal data for the purposes of those laws.
When we mention “MyEva”, “we”, “us” or “our” we are referring to MyEva a trading name of Wealth Wizards Benefits Ltd.
Wealth Wizards Benefits Ltd is registered in England and Wales (06030782) and our registered office is at Wizards House, 8 Athena Court, Tachbrook Park, Leamington Spa, CV34 6RT. We are authorised and regulated by the Financial Conduct Authority, our Financial Services Register number is 596641 and we are registered with the Information Commissioner's Office Registration No: ZA163085.
MyEva collects personally identifiable information about you through:
In the course of providing our services to you MyEva may collect the following personal data when you provide it:
Certain types of personal data are considered more sensitive and so are subject to additional levels of protection under data protection legislation. These are known as ‘special categories of data’ and include data concerning your health, racial or ethnic origin, genetic data, bio-metric data and sexual orientation. Data relating to criminal convictions or offences is also subject to additional levels of protection.
MyEva may process:
MyEva doesn’t use any special category data (such as data about your health) in the automated process unless it’s strictly necessary to deliver our services and we have obtained your explicit consent to do so.
MyEva also obtains personal data from other sources in the course of providing our services, including from your employer. Where MyEva obtains this information from another party, it is their responsibility to make sure they explain that they will be sharing personal data with us and, where necessary, ask permission before sharing information.
The personal data MyEva obtains from other sources may include the following:
In order to deliver our services to you effectively MyEva may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers, MyEva also uses Client Relationship Management systems (CRMs). Where third parties are involved in processing your data, MyEva will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of care in processing your data and that they’ll only act in accordance with our written instructions.
MyEva also extracts certain information from your data for the purpose of generating statistics, but it is not possible to identify you from these statistics.
The table below sets out:
MyEva uses automation to make some decisions without any human involvement. These decisions are generally based on factual data and can lead to quicker and more consistent decisions, particularly where large volumes of data need to be analysed. When you use MyEva, your personal data will be gathered through the information that you give us, your data is then processed by MyEva to carry out our services to you. If you’re unsure about the outcome of the automated processes or require more information about these; you can contact us to discuss or to challenge the outcome.
MyEva uses tracking on some web pages, which records user movements, including page scrolling, mouse clicks and text entered. The data MyEva collects in this way helps to identify usability issues, to improve the assistance and technical support MyEva can provide to users and is also used for aggregated and statistical reporting purposes.
MyEva may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve the quality of our services, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.
MyEva uses your personal data to identify and provide you with details of products and our services that we believe will be useful to you as a registered user. MyEva will only do so where there is a legitimate business reason to do so and where we believe such processing whilst not required by law is of clear benefit to you. These engagement communications will have a limited privacy impact and will be of a nature that you should reasonably expect us to use your data in this way.
You can opt out of receiving engagement emails at any time; however, dependent on the products and our services that we provide to you it may not be possible to unsubscribe to all emails, as we may have a lawful requirement to do so in order to fulfil our contractual obligations to you.
MyEva may from time to time use personal data held about you to help identify, tailor and provide you with details of products from selected third parties that may be of interest to you. MyEva will only do so where you have provided us with your consent to email details of products and services of third parties and will do this in accordance with any marketing preferences you have provided to MyEva.
You can opt out of receiving marketing at any time. If you wish to amend your marketing preferences, please contact us.
MyEva will not hold your personal data for longer than is required under the terms of our contract for our services with you. MyEva is subject to regulatory requirements to retain data for specified minimum periods. In addition, we are obliged to treat our customers fairly in the event of a future complaint and therefore MyEva reserves the right to retain data for longer than these specified minimum periods in order to allow us to investigate such complaints and, if necessary, defend a future claim against us, currently we hold most data for 7 years. However, MyEva may keep your data for longer than 7 years if we cannot delete it for legal or regulatory reasons; for example, MyEva has to hold pension transfer information indefinitely.
MyEva will therefore keep your personal information securely for as long as we need to for the purpose of providing you with financial advice under the terms of our services or for as long as we are required to by relevant regulations. MyEva regularly reviews the legal and regulatory obligations around the retention of your personal information.
MyEva takes measures to ensure the security of your data, industry best-practice is followed at all stages of the data life-cycle. MyEva is always working to improve the methods employed to secure your data, for example, data is encrypted when in transit across public internet links and stored in an encrypted format in our systems. MyEva limits access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
MyEva has procedures in place to deal with any suspected data security breach. MyEva will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
You are responsible for your secure use of MyEva and for choosing a secure password when MyEva asks you to set up a password to access our services. You should keep this password confidential and should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who works for MyEva. Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, MyEva cannot guarantee the security of any personal data sent to our site while still in transit and so you provide this at your own risk.
We will only ever transfer your information to processors based in other countries outside the UK and EEA where We consider that there are adequate safeguards provided for your information, with individual rights standards that meet the UK GDPR requirements and the use of these processors is necessary in the fulfilment of our obligations to you. We currently engage some US-based processors to provide services such as data analytics and marketing communications. To be clear, we shall only engage with processors based in other countries outside the UK and EEA where we consider that there are adequate safeguards provided for your data.
If personal data is transferred from the UK or a country within the European Economic Area to a country outside the European Economic Area which do not ensure an adequate level of data protection within the meaning of UK Data Protection Laws, we shall ensure that your personal data is adequately protected. To achieve this, we (unless agreed otherwise) rely on UK approved Standard Contractual Clauses and where necessary additional supplementary measures for the transfer of personal data from the UK, EU, the EEA and/or their member states and Switzerland to countries which do not ensure an adequate level of data protection within the meaning of UK Data Protection Laws.
If you would like to exercise any of the above rights, please:
email: email@example.com or
write to: Wealth Wizards Benefits Ltd, Wizards House, 8 Athena Court, Tachbrook Park, Leamington Spa, CV34 6RT;
If you are not happy with the way MyEva is handling your personal data, you have a right to lodge a complaint with the Information Commissioner's Office. It has enforcement powers and can investigate compliance with data protection regulation (www.ico.org.uk).
We do however ask that you please attempt to resolve any issues directly with us before contacting the ICO.
Please contact MyEva if you have any questions about this privacy notice or the information, we hold about you.
If you wish to contact MyEva, please send us an email firstname.lastname@example.org or write to Wealth Wizards Benefits Ltd, Wizards House, 8 Athena Court, Tachbrook Park, Leamington Spa, CV34 6RT.
MyEva reserves the right to add to or change the terms of this Privacy Notice without prior notice. If MyEva changes this Privacy Notice, we will post the new Privacy Notice on the Service, and it will become effective from the time of posting. Please visit the MyEva Privacy Notice on a regular basis to ensure you have read the latest version to understand what we do with your personal data.